Job Summary:
We are looking to hire a dedicated and target-driven DRA Certified Collection Executive for our voice-based recovery process. The role involves handling outbound and inbound calls to recover overdue payments from customers, ensuring compliance with regulatory guidelines.
Key Responsibilities:
- Make outbound collection calls to customers for overdue payments.
- Follow up on payment commitments and ensure timely recovery.
- Maintain daily records of calls, follow-ups, and collections in the system.
- Handle customer queries professionally and escalate unresolved issues.
- Achieve monthly collection targets assigned by the team lead/manager.
- Ensure compliance with RBI norms and follow the Fair Practices Code.
- Negotiate payment arrangements while maintaining good customer relations.
- Update CRM systems with accurate status reports and payment updates.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
