Job Description:
Role: Desktop Support Engineer
Qualification: Any Degree 2023 - 2025
Experience: 0-1 Year
Responsibilities:
- Install and configure systems and software
- Maintenance and repair
- Troubleshooting Issues
- Network Connection Troubleshooting
- Remote Connect Troubleshooting
- Emergency Support
- Documentation and record keeping
- Manage Inventory and purchase equipment’s
Technical Skills:
Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions
Hardware: Understanding of computer components, mobile devices, printers, networks
Software: Familiarity with productivity software, collaboration tools, security programs, etc.
Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
Networking Concepts: LANs, WANs, Wi-Fi, VPNs etc.
Interpersonal Skills:
Communication Skills: Ability to interact with users clearly, politely and patiently
Collaboration: Work with team members to solve issues and implement improvements
Training Abilities: Skills to educate non-technical users on utilizing technology
Documentation: Note details clearly for future reference
Time Management: Prioritize and handle high volumes of support requests
Problem Solving: Apply logical thinking to tackle technical challenges
