Front Desk Executive – Key Result Areas (KRA) – BYOB1. Reception & Guest Handling
- Welcome all members and guests to BYOB in a professional and courteous manner.
- Ensure prompt assistance to visitors upon arrival.
- Maintain a positive first impression of BYOB.
2. Member Services
- Assist members with inquiries, requests, and complaints.
- Provide accurate information about BYOB facilities, events, and memberships.
- Ensure high levels of member satisfaction.
3. Telephone & Communication
- Answer incoming calls within three rings.
- Transfer calls to the appropriate department.
- Record and relay messages accurately.
4. Visitor & Member Registration
- Maintain accurate visitor and member records.
- Verify member identity where required.
- Ensure proper check-in and check-out procedures.
5. Booking & Reservation Management
- Handle bookings for BYOB facilities, events, and meeting rooms.
- Update reservation records promptly.
- Prevent scheduling conflicts and double bookings.
6. Billing & Payment Support
- Process member payments, fees, and receipts (if applicable).
- Maintain accurate cash and transaction records.
- Coordinate with the Accounts Department for billing issues.
7. Complaint Handling
- Receive and record member complaints professionally.
- Coordinate with relevant departments for timely resolution.
- Follow up until the issue is resolved.
8. Coordination with Departments
- Coordinate with Housekeeping, F&B, Security, Sports, and Administration.
- Ensure smooth communication between departments.
- Escalate operational issues to the concerned manager.
9. Documentation & Reporting
- Maintain daily visitor logs and attendance records.
- Prepare daily, weekly, and monthly reports.
- Ensure all front desk documents are updated and filed properly.
10. Grooming & Professional Conduct
- Maintain proper grooming and dress code.
- Demonstrate professionalism, courtesy, and confidentiality.
- Follow all BYOB policies and Standard Operating Procedures (SOPs).
11. Safety & Security
- Monitor visitor access and entry procedures.
- Report any suspicious activities immediately.
- Ensure compliance with safety and emergency protocols.
12. Administrative Support
- Maintain front desk supplies and stationery.
- Assist with administrative tasks assigned by management.
- Support BYOB events and special activities when required.
Pay: ₹18,000.00 - ₹25,364.89 per month
Benefits:
Work Location: In person
