Touchstone Infotech is a digital growth and business automation company helping businesses scale through CRM implementation, AI automation, digital marketing and technology solutions.
We work with businesses across industries including Real Estate, Healthcare, Education, E-commerce, Professional Services and Manufacturing, delivering solutions such as GoHighLevel CRM, AI-powered automation, WhatsApp automation, SEO, Paid Advertising and cloud-based business systems.
We are looking for a technically minded individual who enjoys building systems, solving problems and automating business processes.
Job Summary
As a GoHighLevel CRM & Automation Specialist, you will be responsible for implementing, managing and optimising CRM systems, marketing automation, workflows and client onboarding processes.
You will work closely with our marketing and consulting teams to build scalable CRM solutions, automate business operations and improve customer journeys.
Key ResponsibilitiesGoHighLevel CRM
- Create and manage GoHighLevel sub-accounts
- Configure pipelines, opportunity stages and custom fields
- Set up calendars, appointment booking systems and forms
- Build landing pages, websites and sales funnels
- Manage contacts, smart lists and segmentation
- Create dashboards and reports
- Maintain CRM data quality and organisation
Automation & Workflows
- Design and optimise workflows within GoHighLevel
- Build email, WhatsApp and SMS automation
- Configure lead nurturing campaigns
- Implement tagging, lead scoring and conditional workflow logic
- Automate pipeline movement and task assignments
- Troubleshoot workflow issues and automation conflicts
Integrations
- Connect GoHighLevel with third-party applications
- Configure integrations using:
- Zapier
- Make (Integromat)
- Webhooks
- REST APIs
- Integrate payment gateways, calendars, forms and marketing platforms
Technical Support
- Configure email sending domains
- Set up SPF, DKIM and DMARC records
- Configure tracking pixels and conversion tracking
- Perform minor website and technical updates
- Test, debug and maintain automation systems
Documentation & Optimisation
- Document workflows and CRM configurations
- Maintain implementation SOPs
- Identify opportunities to improve automation and internal processes
- Support client onboarding and CRM implementation projects
Required Skills
- Hands-on experience with GoHighLevel CRM
- Experience creating workflows and marketing automation
- Strong understanding of CRM systems and customer journeys
- Knowledge of Zapier, Make or similar automation platforms
- Experience with APIs and webhooks
- Understanding of email marketing and automation
- Strong analytical and troubleshooting skills
- Excellent attention to detail
- Ability to manage multiple projects and deadlines
Preferred Skills
Experience with any of the following will be an advantage:
- n8n
- WordPress
- HTML/CSS
- Google Analytics
- Google Tag Manager
- Meta Pixel
- WhatsApp Business API
- AI tools and automation
- OpenAI or AI-powered workflow tools
- Cloudflare
- Razorpay or Stripe integrations
What We're Looking For
We are looking for someone who:
- Enjoys solving technical problems
- Thinks logically and systematically
- Has a passion for automation and technology
- Learns new tools quickly
- Works independently with minimal supervision
- Communicates clearly and professionally
- Takes ownership of projects from start to finish
Qualification
- Bachelor's degree in any discipline (preferred)
- Relevant certifications are an advantage
- Freshers with strong GoHighLevel projects, automation portfolios or internship experience are encouraged to apply
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Experience:
- gohighlevel: 1 year (Required)
- CRM Implementation: 1 year (Preferred)
- Marketing Automation: 1 year (Preferred)
Location:
- Dwarka, Delhi, Delhi (Preferred)
Work Location: In person
