Job Summary:
We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.
Key Responsibilities:
● Make direct outreach calls in Hindi/English to students/parents in underdeveloped regions to promote the Filo app.
● Explain the features and benefits of the app and guide students on how to ask academic questions.
● Troubleshoot and resolve any basic technical or usage issues reported by students.
● Ensure high levels of empathy, patience, and clarity in every student interaction.
● Create and implement strategies to improve app adoption and student satisfaction.
Requirements:
● Excellent verbal communication skills
● Strong problem-solving, and motivational skills.
● Ability to engage empathetically with students from diverse backgrounds.
● Proficient with basic mobile and web applications.
● Passion for education and a desire to make a meaningful impact in students lives.
● Bachelor’s degree.
● 0-1 year prior experience working with NGOs, government schools, or EdTech platforms is
plus
● 6 working days in a week from office only (Monday to Saturday)
● 10am to 7pm office hours
● Location: Sector-32, Gurugram
What We Offer:
● A chance to be part of a mission-driven team transforming education access.
● Competitive salary
● Growth opportunities in a rapidly expanding startup.
● Supportive and inclusive team culture.
Pay: ₹23,000.00 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
