JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Summary/Goals
The Facilities Specialist serves as the single point of contact responsible for comprehensive facilities management delivery in France. This role supports the Regional Manager and Corporate Real Estate team in ensuring exceptional facility management services. The Facilities Specialist is accountable for all aspects of client and tenant satisfaction, contract delivery, management of hard and soft services, financial oversight, and where applicable, leading the on-site JLL team.
Duties and Responsibilities
The FS is directly accountable for the following typical activities:
Promotes high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors
Demonstrates leadership, gives direction and mentors the JLL team to promote engagement and excellency in customer service and delivery
Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
- Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s
Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high quality service.
Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations
Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
- Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the JLL Health & Safety Manager.
Monitors and ensures office housekeeping and cleanliness is delivered to highest standards
Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
Supports Events, Food & Beverage, Amenities, On site Activities & Concierge Services and relevant service providers locally
Adds value in terms of delivery and innovation
Proactively manages spend and budget locally in line with JLL and client policies and procedures including the processing of PO’s, invoices, budgets, (service charges, rates, rent, insurance and local taxes etc as applicable)
Skills
Proven track record in the management of hard services, preferably self delivered engineering services contracts
Proven track record of managing office cleaning, preferably BICS experience
Proven ability to build and maintain strong Client relationships
Experience in financial management and budgeting while identifying cost savings/avoidance
Advanced Microsoft Office experience (Excel, Word, Outlook) required.
Excellent written and oral communication skills, including presentation and negotiation skills
Ability to manage multiple projects and priorities
Ability to network at all levels within the organization
Flexibility and adaptability to changing business requirements is a perquisite for this role
Ability to display initiative, confidence and professionalism in all dealings
Must be prepared to be on call and work out of normal working hours where applicable
Experience
Minimum five years’ experience delivering combined services facilities management contract in a client site.
Degree qualified, preferably in property, facilities operations or engineering.
Drive to meet deadlines, manage time effectively and work in a pressurized fast paced environment
Experience working in a creative /social media environment would be beneficial Proven track record in terms of people management and team leadership skills
Must be able to demonstrate flexibility with a ‘can do attitude’
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
