As an Outreach Operations Intern, you will focus on understanding the candidate-side experience of our AI-driven interview platform. The role involves interacting directly with candidates, analyzing their journey and workflows, and identifying product gaps and usability issues. Your insights will help improve candidate experience and drive meaningful product enhancements.
Key Responsibilities
- Connect with candidates via calls to understand their experience on the interview platform
- Gather detailed feedback on candidate workflows, usability, and overall journey
- Identify gaps, friction points, and drop-offs in the candidate-side product experience
- Analyze patterns in candidate feedback and convert them into actionable insights
- Document findings clearly and share structured feedback with product and tech teams
- Assist in testing candidate workflows and new product changes from a user perspective
- Support the product team in validating improvements through candidate re-engagement
Requirements
- Strong intent, ownership mindset, and willingness to learn are welcome.
- Interest in working in a startup environment with fast learning and high responsibility.
- Strong organizational skills, with the ability to handle multiple clients and tasks simultaneously.
- Proficiency in Google Suite and MS Office.
- Strong verbal communication and active listening skills
- Comfortable speaking with candidates over calls on a regular basis
- Interest in product, user experience, or analytics roles
Job Types: Part-time, Internship
Contract length: 3-4 months
Pay: ₹3,500.00 - ₹4,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
