ob Summary
We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with clients, ensure high levels of customer satisfaction, and drive customer retention. The ideal candidate will act as the primary point of contact for customers, resolve concerns promptly, and collaborate with internal teams to deliver an exceptional customer experience.
Key Responsibilities
- Build and maintain long-term relationships with existing and potential customers.
- Handle customer inquiries, complaints, and feedback professionally.
- Ensure timely follow-up on customer requests and service issues.
- Coordinate with sales, operations, and support teams to meet customer requirements.
- Maintain accurate customer records and update the CRM system regularly.
- Monitor customer satisfaction and identify opportunities for improvement.
- Develop strategies to increase customer retention and loyalty.
- Prepare periodic reports on customer interactions, feedback, and account status.
- Identify opportunities for upselling and cross-selling products or services.
- Conduct regular customer meetings and follow-up calls.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- 1–3 years of experience in customer relationship management, sales, or customer service (freshers with excellent communication skills may also be considered).
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- Proficiency in Microsoft Office and CRM software (e.g., Salesforce, Zoho CRM, HubSpot, or similar).
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
Preferred Skills
- Customer-centric mindset.
- Negotiation and conflict-resolution skills.
- Analytical and reporting abilities.
- Multitasking and adaptability.
- Knowledge of sales and customer retention strategies.
Key Performance Indicators (KPIs)
- Customer satisfaction (CSAT) score.
- Customer retention rate.
- Response and resolution time.
- Client engagement and follow-up effectiveness.
- Upselling and cross-selling performance.
- Accuracy of CRM data and reporting.
Pay: ₹9,669.58 - ₹31,697.02 per month
Work Location: In person
