About the Role
We are looking for a dedicated and customer-focused Relationship Manager to join our Grievance Department. The ideal candidate will be responsible for handling customer complaints, resolving issues promptly, maintaining strong client relationships, and ensuring high customer satisfaction.
Key Responsibilities
- Handle customer and client grievances professionally.
- Resolve complaints within the defined timeline.
- Coordinate with internal departments for issue resolution.
- Maintain accurate records of complaints and follow-ups.
- Build and maintain long-term relationships with clients.
- Ensure timely communication and regular updates to customers.
- Prepare grievance reports and maintain MIS.
- Improve customer experience through effective problem-solving.
Requirements
- Graduate in any discipline
- Age: 23–40 years.
- 1–3 years of experience in Customer Service, Relationship Management, Client Handling, or Grievance Redressal.
- Excellent communication skills in Hindi and English.
- Strong problem-solving and negotiation skills.
- Good knowledge of MS Office (Excel, Word, Outlook).
- Ability to work under pressure and meet deadlines.
What We Offer
- Competitive Salary
- Performance-Based Incentives
- Professional Growth Opportunities
- Supportive Work Environment
- Training & Career Development
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
Experience:
- Customer relationship management: 1 year (Preferred)
Work Location: In person
