- We are looking for a skilled ITSM Enterprise Support Engineer to manage IT service management platforms enterprise applications and job scheduling systems
- The role involves supporting service management processes maintaining platform stability and ensuring seamless execution of enterprise workflows and operations
- Provide L2 support for ITSM tools primarily ServiceNow ITSM CMDB HRSD CSM modules
- Manage service requests incidents problems and changes in alignment with ITIL processes
- Support ServiceNow administration configuration including workflows forms reports and basic customizations
- Maintain and update CMDB data ensuring accuracy and governance compliance
- Support enterprise applications such as SAP environments functional technical coordination and basic troubleshooting
- Provide operational support for Mainframe systems batch monitoring issue resolution job handling
- Manage and monitor job scheduling tools like AutoSys including job creation troubleshooting failures and dependency management
- Perform root cause analysis and ensure timely resolution of production issues
- Collaborate with cross functional teams for system integrations and incident resolution
- Maintain SOPs knowledge base articles and platform documentation
- Ensure platform stability compliance and adherence to SLAs
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