Accounts Receivable (AR) Executive – Freight Brokerage & Customer Relations Location: Mohali, Punjab (Work from Office) | Reporting To: Accounts Head | Employment Type: Full-Time | Working Hours: Aligned with U.S. business operations. SUMMARY Canary Yellow Logistics is a U.S.-based freight brokerage company specializing in connecting shippers with reliable transportation providers across North America. We are seeking a proactive and detail-oriented Accounts Receivable Executive who can manage customer accounts, ensure timely collections, resolve billing concerns, and build strong customer relationships. The Accounts Receivable Executive will be responsible for managing customer invoices, payment collections, account reconciliations, dispute resolution, and maintaining healthy customer relationships. The ideal candidate should possess excellent communication skills, strong analytical abilities, and the confidence to interact with customers professionally through phone calls, emails, and virtual meetings. EDUCATION Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or a related field. TECHNICAL SKILLS Generate and monitor customer invoices. Maintain accurate AR records and customer account statements. Track outstanding invoices and aging reports. Follow up on overdue payments through calls and emails. Ensure customer payments are posted accurately and timely. Reconcile customer accounts and investigate discrepancies. Prepare weekly and monthly AR reports for management. Contact customers regarding outstanding invoices. Negotiate payment commitments and follow up accordingly. Escalate critical aging accounts to management. Coordinate with operations and sales teams to resolve payment delays. Monitor customer payment trends and identify collection risks. Build and maintain professional relationships with customers. Act as a secondary point of contact between the company and customers. Conduct regular courtesy calls to customers. Address customer concerns related to billing and payments. Improve customer satisfaction through proactive communication. Maintain detailed records of customer interactions. Investigate billing disputes and payment discrepancies. Coordinate with internal departments to obtain supporting documents. Communicate resolutions to customers promptly. Ensure disputes are resolved within defined timelines. Prepare Aging Reports (Current, 30, 60, 90, and 120+ Days). Analyze collection performance and identify trends. Provide recommendations for improving cash flow and collection efficiency. Assist management with AR forecasting and cash flow planning. Minimum 2 years of Accounts Receivable experience in a U.S. Freight Brokerage company (Mandatory). Strong understanding of freight brokerage billing, collections, POD requirements, customer payment terms, and dispute management. Experience handling U.S.-based customers and collection processes. Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Conditional Formatting, Basic Formulas). Knowledge of accounting principles and Accounts Receivable processes. Ability to analyze aging reports and collection metrics. Excellent spoken and written English. Neutral and professional communication style. Ability to confidently communicate with U.S.-based customers. Strong negotiation and persuasion skills. Ability to build rapport and maintain long-term customer relationships. Ability to work under pressure and meet collection targets. Strong sense of ownership and accountability. KEY PERFORMANCE INDICATORS (KPIS) Collections Performance: - Monthly Collection Amount. - Reduction in 60+, 90+, and 120+ Day Aging. - Percentage of Outstanding AR Recovered. Customer Relationship Management: - Number of Customer Touchpoints Completed Monthly. - Customer Response Rate. - Resolution Time for Customer Queries and Billing Disputes. Accuracy & Compliance: - Reconciliation Accuracy. - Timely Reporting Compliance. - Invoice Accuracy Rate. PREFERRED CANDIDATE PROFILE We are specifically looking for a candidate who: - Has hands-on experience in Accounts Receivable within a U.S. Freight Brokerage company. - Is comfortable speaking with customers daily. - Can build and maintain long-term customer relationships. - Is confident handling collection conversations while maintaining customer goodwill. - Can represent Canary Yellow Logistics professionally with customers. - Possesses strong ownership and accountability for customer accounts. - Is capable of supporting both collections and customer retention efforts. COMPENSATION As per company standards and candidate experience.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
