Noida, Uttar Pradesh
Job Summary
Experience Level
E4: 12+ years (Subject Matter Expert - SME)
Role Overview
SAP PP/QM SME is responsible for managing, supporting, and optimizing manufacturing and quality processes within SAP (ECC/S/4HANA). The role ensures stable production operations, efficient planning, and strict quality control through strong AMS delivery and continuous improvement initiatives.
Key KPIs
SLA adherence ( >98%)
Production issue resolution time
Reduction in recurring defects/issues
Planning accuracy improvements
Automation/CSI contributions
Differentiators for Global Manufacturing Accounts (e.g., Husqvarna)
Multi-plant/global manufacturing operations
High dependency on MRP stability and production continuity
Strong focus on quality compliance and traceability
Integration with warehouse automation and plant systems
Emphasis on standardization and automation
Key Responsibilities
Key Responsibilities
1. AMS Support & Service Delivery
Provide L2/L3 support for SAP PP and QM modules
Manage incidents, service requests, and problem tickets within SLA
Perform root cause analysis (RCA) and drive permanent fixes
Follow ITIL-based AMS processes (Incident, Problem, Change)
2. End-to-End Process Ownership
Production Planning (PP)
Demand Management (PIRs, forecasting)
Material Requirements Planning ( MRP execution, planning runs )
Production Orders / Process Orders lifecycle
Work centers, routings, BOM management
Shop floor control and confirmations
Capacity planning & scheduling
Quality Management (QM)
Quality planning (inspection plans, master data)
Quality inspection processes (GR, in-process, final inspection)
Defect recording and quality notifications
Usage decision and batch management
Integration with procurement and production quality flows
3. Change & Enhancement Management
New project discussions, analysis, roadmap discussions, solution and planning.
Handle Change Requests (CR lifecycle) end-to-end
Gather business requirements and prepare Functional Specifications (FS)
Coordinate with ABAP, Basis, and integration teams
Support testing cycles ( UT, SIT, UAT ) and go-live activities
4. Stakeholder & Governance Management
Act as a bridge between business (Manufacturing, Quality, Supply Chain) and IT
Engage with global stakeholders across regions
Participate in:
Governance meetings
CAB discussions
Monthly service reviews
Provide process improvement recommendations
5. Cross-Module Integration
Strong integration with:
MM (Procurement & Inventory Management)
EWM/WM (Warehouse processes)
SD (Make-to-Order scenarios)
FI/CO (Product costing, settlement)
Ensure end-to-end manufacturing flow consistency
6. Continuous Service Improvement (CSI)
Identify opportunities in:
Production planning automation
Quality defect automation/analytics
Support AI/GenAI and automation initiatives
Drive process standardization and simplification
Contribute to reusable assets and knowledge base
7. Documentation & Compliance
Maintain SOPs, KT artifacts, and process documentation
Ensure compliance with:
Audit requirements (SOX, IMEI/PMEI)
Support internal/external audits and quality checks
Skill Requirements
Required Skills
Functional Expertise
Strong hands-on experience in SAP PP & QM (5–12+ years)
Expertise in:
MRP runs and planning strategies
Production Orders & confirmations
BOMs, routings, and work centers
Quality inspection and notifications
Batch management & traceability
Experience in S/4HANA (mandatory for E3, preferred for E2)
Technical Knowledge
Ability to create Functional Specifications (FS) for developments
Understanding of:
Interfaces (IDOCs, APIs)
Integration with MES systems (preferred)
Basic ABAP debugging (nice to have)
Domain Knowledge
Manufacturing industry exposure (discrete/process)
Understanding of:
Supply chain planning
Production lifecycle and plant operations
Quality compliance processes
Soft Skills
Strong communication and stakeholder engagement
Analytical problem-solving skills
Ability to manage critical production issues
Mentoring capability (expected for E3 level)
Other Requirements
Preferred Qualifications
SAP PP or QM Certification
S/4HANA manufacturing experience
Experience with advanced planning (PP/DS, APO, IBP – optional)
Integration exposure to MES/Industry 4.0 systems
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