Job Title: Team Leader
Reports To: Manager / Department Head
Job Summary
The Team Leader is responsible for supervising, guiding, and motivating a team to achieve organizational goals. They ensure productivity, quality, and performance standards are met while fostering a positive work environment and supporting employee development.
Key Responsibilities
- Lead and manage daily team operations.
- Assign tasks and monitor team performance.
- Set clear goals and performance expectations.
- Provide coaching, training, and mentoring to team members.
- Conduct regular team meetings and performance reviews.
- Resolve employee issues and conflicts effectively.
- Ensure compliance with company policies and procedures.
- Track and report team KPIs, productivity, and quality metrics.
- Collaborate with other departments to achieve business objectives.
- Identify process improvement opportunities and implement solutions.
- Support recruitment, onboarding, and employee development activities.
Required Qualifications
- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- 2–5 years of experience in a supervisory or leadership role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office and relevant business software.
Key Competencies
- Leadership
- Team Building
- Communication
- Conflict Resolution
- Time Management
- Decision Making
- Performance Management
- Customer Focus
- Adaptability
Key Performance Indicators (KPIs)
- Team productivity and efficiency.
- Achievement of departmental targets.
- Employee engagement and retention.
- Customer satisfaction scores.
- Quality and compliance metrics.
- Timely completion of projects and tasks.
Working Conditions
- Full-time position.
- May require shift management depending on the industry.
- Occasional overtime during peak business periods.
Pay: ₹18,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
Work Location: In person
