We are looking for a Customer Support Executive with prior experience in D2C customer support, specifically handling customer queries, complaints, and escalations for e-commerce brands or marketplaces.
Key Responsibilities:
- Follow through on customer inquiries to ensure they are resolved accurately and promptly.
- Adapt strategies or communication styles based on customer needs to enhance satisfaction.
- Provide insights to management about recurring issues, support gaps, and potential improvements in processes.
- Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement.
- Offer peer support and share best practices with colleagues to strengthen team knowledge.
- Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.
- Collaborate with different departments to ensure a smooth and aligned customer experience.
- Take ownership of escalations and ensure timely closure with appropriate follow-ups.
- Track and maintain organized records of customer interactions, open cases, and issue resolution times.
- Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed.
Pay: ₹15,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Are you comfortable for Vasai west as work location?
Work Location: In person
