We are a leading real estate organization specializing in residential and commercial developments. We are committed to delivering exceptional customer experiences by ensuring seamless property transactions from booking to possession.
Job Summary
We are looking for an experienced Closing Manager to manage the complete post-sales and property closing process. The ideal candidate will coordinate with customers, sales, legal, finance, CRM, banks, and internal teams to ensure timely documentation, collections, loan processing, registration, and possession. The role requires strong customer relationship management, documentation expertise, and knowledge of real estate compliance.
Key Responsibilities
- Manage the complete property closing process from booking to possession.
- Coordinate with customers for agreement execution and required documentation.
- Ensure timely collection of pending payments and milestone collections.
- Liaise with banks and financial institutions for home loan processing and disbursement.
- Coordinate with legal teams for agreement drafting and registration formalities.
- Ensure compliance with RERA and other statutory regulations.
- Monitor registration schedules and coordinate with registration authorities.
- Work closely with sales, CRM, finance, accounts, legal, and project teams.
- Resolve customer queries related to documentation, payments, and possession.
- Maintain accurate customer records and transaction documentation.
- Prepare MIS reports related to collections, registrations, and possession status.
- Ensure timely issuance of demand letters, receipts, and possession documents.
- Handle escalations and provide excellent customer service throughout the closing process.
- Track project milestones and coordinate possession schedules.
- Maintain high customer satisfaction during the handover process.
Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- MBA is preferred.
- 5–10 years of experience in real estate closing, CRM, post-sales, or customer relationship management.
- Experience with residential or commercial real estate developers is preferred.
Required Skills
- Real Estate Closing
- Property Documentation
- Customer Relationship Management
- Home Loan Coordination
- Registration Process
- RERA Compliance
- Collection Management
- Legal Documentation
- MIS Reporting
- Cross-functional Coordination
Pay: ₹58,000.00 - ₹66,000.00 per month
Work Location: In person
