To drive operational efficiency, vendor governance, cost optimization, and resource planning across RCMB & SME Credit functions. The role will be responsible for managing vendor performance, controlling operational costs, ensuring effective branch manning, and driving productivity improvement initiatives.
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Monitor and review vendor performance against defined SLAs, KPIs, and business expectations.
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Manage centralized vendor operations including onboarding, contract renewals, invoice processing, and governance.
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Track, analyze, and optimize overall operating costs across RCMB & SME Credit teams.
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Drive branch manpower planning and ensure optimum staffing across locations.
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Monitor and improve disbursal cost per Credit Manager through productivity enhancement and process optimization.
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Prepare MIS, dashboards, and periodic reviews for management on vendor performance, costs, and resource utilization.
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Identify process improvement opportunities and implement initiatives to enhance efficiency and reduce costs.
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Coordinate with internal stakeholders including Credit, Finance, Procurement, and Operations teams for smooth execution of projects.
