Location:
Bangalore
Qualification:
Graduate
Gender:
Male/Female
Experience:
1 to 3 years of Experience in Service Co-ordination.
Job Responsibilities:
- Customer support
- Provide and maintain good customer service and solve problems
-
Schedule engineers for customer location visits
-
Maintain feedback once a complaint is closed
-
Reports and MIS
- On time documentation filing
-
Keep a tracker on all the active complaints
-
Regular CRM updates on service calls
-
Periodical service reports to manager
-
Coordination
- Co-ordinate between engineers and customers and ensure that maximum calls are completed
-
Co-ordination and co-operation with service team to achieve targets
-
Coordination with other regions.
-
Principals for Spares, Manuals and Technical Assistance.
-
Sales
- Generate AMC
-
Submit quotation for AMC, Service, Spares
-
Team management
- Ensure on time and accurate documentation
-
Ensure availability of engineers at customers’ site as required
Requirements:
- Good communication Skill
-
Functional Knowledge of CRM
-
Computer Basic.
Interested candidates, please submit your CV and application letter to [email protected]
