About the Role
We are looking for an organized and detail-oriented LTL Account Coordinator to support our Less-Than-Truckload (LTL) operations team. The ideal candidate will be responsible for tracking shipments, resolving missed pickups, coordinating with carriers, and ensuring timely Proof of Delivery (POD) management.
Key Responsibilities
- Monitor and manage daily LTL shipments.
- Follow up with carriers regarding missed pickups and shipment status updates.
- Coordinate rescheduling of missed pickups when required.
- Maintain accurate shipment records and notes.
- Retrieve and upload Proof of Delivery (POD) documents.
- Communicate with carriers through phone and email to resolve shipment issues.
- Escalate unresolved shipment or documentation concerns to leadership.
- Ensure shipment visibility and timely customer updates.
Requirements
- 2–4 years of experience in US Logistics and Transportation
- Good verbal and written English communication.
- Comfortable working in US shifts.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
Focused Approach & Best Practices
- Prioritize urgency and responsiveness when contacting carriers.
- Maintain professional communication with all carrier partners.
- Document all actions clearly and thoroughly.
- Escalate issues promptly when resolution is delayed.
- Stay organized and manage workload proactively throughout the day.
- Review reports multiple times daily to ensure no shipments are overlooked.
- Focus on completing all assigned tasks before the end of each shift.
- Support overall shipment visibility and customer satisfaction through accurate, timely execution.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
Work Location: In person
