1. Operational Oversight
- Supervise housekeeping operations across multiple hotel properties.
- Ensure all properties meet or exceed brand cleanliness and presentation standards.
- Conduct routine property inspections and quality audits.
- Develop and enforce standard operating procedures (SOPs).
- Monitor room readiness and coordinate with Front Office and Maintenance teams.
2. Team Leadership & Development
- Recruit, hire, train, and develop Housekeeping Supervisors and Executive Housekeepers.
- Provide ongoing coaching and performance management.
- Create staffing plans to meet occupancy demands.
- Lead regular cross-property team meetings.
- Foster a culture of accountability, service excellence, and safety.
3. Budget & Cost Management
- Develop and manage housekeeping budgets for all assigned properties.
- Monitor labor costs, productivity metrics, and supply expenses.
- Negotiate with vendors and manage inventory control.
- Identify cost-saving opportunities without compromising quality.
4. Quality Assurance & Compliance
- Ensure compliance with local health, safety, and labor regulations.
- Maintain OSHA and sanitation standards.
- Implement quality assurance programs and track KPIs.
- Address guest feedback related to cleanliness and service recovery.
5. Vendor & Inventory Management
- Oversee procurement of housekeeping supplies and equipment.
- Maintain par levels across all properties.
- Evaluate vendor performance and negotiate contracts.
6. Reporting & Performance Metrics
- Track and report KPIs including:
- Room inspection scores
- Labor productivity
- Guest satisfaction scores
- Cost per occupied room
- Provide regular reports to senior leadership.
Contact Person- Ms. Harini N (6364836500)
Job Type: Full-time
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
