COMPANY
Job Specification
Location- Mumbai
A. Position Details
* Position Title: Team Leader - CEC
* * Department: Customer Engagement
* * Sub-Department: Customer Engagement
* * Immediate Supervisor’s
* Position Title: Cluster Head-CEC
* * No. of Direct Reportees 10
B. Demographics
* Role Senior Team Leader - CEC
* * Education Background MBA in Marketing/Finance
* * Work Experience 10 Yrs+ of sales experience with team handling experience Critical Skills Required
* * Technical -Product knowledge * People - team management, channel / work allocation * Multi tasking * Influencing Skills * Interpersonal skills * Business & Service Orientation * Result oriented * Contact Management Competencies Required * Executes with speed and accuracy * Delivers results despite constraints * Takes charge in the face of significant difficulties * Leverages every customer interaction as an opportunity to make an impact * Actively invests time in building service orientation amongst team members. * Stands by in the hour of need * Gives timely feedback to develop people * Coaches, guides instead of predominantly driving through targets * Considers impact on the organization and acts accordingly
C. Role Purpose
* The objective is to lead a team of Relationship Managers and maximize sales by planning and implementing organization strategies. The role requires to drive market expansion in the assigned locations. The Team Leader will be responsible for driving business from open market through his teams and guide team members on closing leads and activate dormant clients
D. Key Accountabilities
1. To manage a team of Relationship Managers, achieve the targets assigned to team in terms of acquiring Retail and HNI customers
2. To up sell ICICI Prudential MF products to mapped Retail and HNI Clients and generation of fresh leads through reference to shore up the clientele
1. Regular feedback and review sessions with the team to improve business volume and New client acquisition
2. To coach & mentor the sales team and lead them to achieve the targets
3. Take steps for development of long term relationship/association with the key/potential Investors in order to generate repetitive business
4. Able to close sales call by working closely with RMs whenever required
5. Ensuring the team delivers highest level of service to clients/HNI customers
6. Create awareness by conceptualizing events, conferences, product sessions for Investors for top-of-the-mind recall
7. Ensure timely flow of information internally and externally, monitor external communication of the team regularly
8. Enhancing and upgrading the Client Net worth and achieve sales and revenue targets spread across product mix through the team
Education
Minimum: Master's Degree
Preferred: Marketing/ Finance
Pay: ₹2,500,000.00 - ₹3,000,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Current CTC & Notice Period?
Experience:
- CEC: 10 years (Preferred)
Work Location: In person
