Chat Support Executive handles real-time customer inquiries, complaints, and troubleshooting entirely through online text-based messaging platforms. [1, 2]Role Overview
- Department: Customer Service / BPO / Non-Voice Support
- Primary Goal: Deliver fast, accurate, and professional text responses to ensure high customer satisfaction.
- Work Environment: Office-based or remote/hybrid; often requires working in rotational shifts, including weekends or nights. [1, 2, 3, 4, 5, 6]
Key Responsibilities
- Real-Time Assistance: Respond promptly to incoming live chats, answer product or service questions, and guide users step-by-step.
- Multitasking: Handle multiple simultaneous chat conversations while maintaining high grammar and spelling standards.
- Issue Resolution: Troubleshoot basic technical problems, process requests (like subscription renewals or billing queries), and offer practical solutions.
- Escalation: Identify complex grievances and route them appropriately to senior technical teams or floor supervisors.
- Documentation: Log customer interactions, create support tickets, and maintain accurate records in CRM software.
- Required Age criteria: 18 to 29 years
Pay: ₹10,091.04 - ₹33,259.50 per month
Work Location: In person
