Job Title: Customer Support Executive
Experience: 2+ Years
Location: Mumbai / Navi Mumbai
Job Responsibilities:
- Handle customer queries via calls, emails, and chat.
- Resolve banking and payment-related issues within defined SLAs.
- Provide support for digital banking services and transactions.
- Escalate unresolved issues to relevant teams.
- Maintain accurate records of customer interactions.
- Ensure compliance with banking policies and customer service standards.
Required Skills:
- Excellent communication skills.
- Strong customer handling and problem-solving abilities.
- Basic knowledge of banking operations and digital payment systems.
- Proficiency in MS Office and CRM tools.
- Graduate in any discipline.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
