A Customer Care Executive is responsible for assisting customers, resolving their issues, and ensuring a positive customer experience. Common job roles and responsibilities include:
- Answer customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Process customer orders, returns, exchanges, and refunds.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure their issues have been resolved.
- Escalate complex issues to the appropriate department when necessary.
- Handle customer feedback and suggest improvements to enhance service quality.
- Meet performance targets such as response time, customer satisfaction, and resolution rate.
- Build and maintain positive relationships with customers through courteous and effective communication.
Pay: ₹18,500.00 - ₹21,450.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
