Job Summary
The Service Advisor is responsible for greeting customers, listening to their automotive concerns, diagnosing basic vehicle issues, and scheduling maintenance or repair appointments. This role requires a balance of exceptional communication skills, basic mechanical understanding, and strong sales ability to recommend necessary services to clients.
Key Responsibilities1. Customer Relations & Intake
- Greet customers warmly upon arrival and create a welcoming environment.
- Listen to customer descriptions of vehicle problems and ask clarifying questions to help technicians diagnose the issue accurately.
- Inspect vehicles alongside the customer (walk-arounds) to note any visible damage or immediate maintenance needs (e.g., worn tires, cracked windshields).
2. Service Scheduling & Estimation
- Prepare accurate cost estimates for labor and parts required for repairs or routine maintenance.
- Check vehicle history to identify any outstanding recalls or past-due maintenance services.
- Manage the service schedule to ensure an even workflow for the technicians and realistic turnaround times for customers.
3. Liaison & Communication
- Act as the primary point of contact between the customer and the service technicians.
- Provide regular updates to customers regarding the status of their vehicles, especially if unexpected repairs are discovered.
- Explain complex technical issues and repair recommendations to customers in clear, easy-to-understand language.
4. Sales & Administration
- Advise customers on necessary maintenance based on manufacturer recommendations and the vehicle's mileage.
- Obtain customer authorization and signatures before any repair work begins.
- Review final invoices with customers, explaining the work performed and all charges before processing payments.
Skills & Qualifications
- Communication: Outstanding verbal and written communication skills; ability to build rapport quickly.
- Customer Service: High emotional intelligence, patience, and a problem-solving mindset to handle difficult or anxious customers.
- Technical Aptitude: A solid, basic understanding of automotive mechanics and systems (though you don't need to be a mechanic).
- Sales Ability: Confident in explaining the value of preventative maintenance and upselling services without being overly aggressive.
- Organization: Strong multitasking skills to handle phone calls, walk-ins, and paperwork simultaneously.
Pay: From ₹12,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
