FRONT OFFICE & ADMIN EXECUTIVE
Company: United Gym Town
Location: Tirunelveli, Tamil Nadu
Department: Front Office & Administration
Employment Type: Full-Time
Working Hours: 6:00 AM – 10:00 AM & 4:00 PM – 8:00 PM
Total Working Hours: 8 hours per day
Shift Type: Split Shift
Reports To: Gym Manager / Management
ABOUT UNITED GYM TOWN
United Gym Town is a modern fitness centre focused on providing members with a professional, friendly and well-managed fitness environment.
We are looking for a Front Office & Admin Executive who will be responsible for managing the reception, member interactions, membership administration, lead follow-ups, collections and day-to-day administrative activities of the gym.
This is a front-facing and responsible role requiring excellent communication, organisation and customer-service skills.
KEY RESPONSIBILITIES1. Front Office & Reception
- Welcome and assist members and visitors professionally.
- Manage the gym reception and ensure it is organised at all times.
- Handle enquiries regarding memberships, pricing, offers and facilities.
- Manage member check-ins and attendance.
- Handle incoming calls, WhatsApp enquiries and other customer communications.
- Provide accurate information about gym services, membership plans and facilities.
- Maintain a professional and friendly reception environment.
2. Membership Management
- Register new members and complete membership formalities.
- Maintain accurate member records.
- Update membership start dates, expiry dates and payment information.
- Track upcoming membership expiries.
- Contact members regarding renewals.
- Process membership renewals, upgrades and package changes.
- Maintain records of personal-training packages and sessions.
3. Sales & Lead Follow-Up
- Handle enquiries generated through walk-ins, phone calls, WhatsApp and social media.
- Follow up with prospective members regularly.
- Explain membership packages, offers and personal-training options.
- Convert enquiries into memberships.
- Maintain a proper lead database and follow-up records.
- Follow up with existing members for renewals.
- Support management in achieving monthly membership and revenue targets.
4. Billing & Collection
- Collect membership fees and other payments from customers.
- Handle cash, UPI and other approved payment methods responsibly.
- Issue receipts and maintain payment records.
- Update payments accurately in the gym CRM/software.
- Prepare daily collection reports.
- Track pending payments and membership dues.
- Reconcile daily collections with the system.
- Immediately report any discrepancies to management.
5. CRM & Administrative Work
- Maintain accurate customer information in the gym CRM.
- Update leads, memberships, payments and renewals.
- Maintain daily attendance records.
- Maintain basic administrative registers and documents.
- Prepare daily and periodic reports for management.
- Ensure all records are accurate and up to date.
- Maintain confidentiality of customer and business information.
6. Customer Service
- Build and maintain positive relationships with gym members.
- Respond professionally to member questions and concerns.
- Handle minor customer complaints and resolve them where possible.
- Escalate serious complaints or issues to the Gym Manager/Management.
- Collect customer feedback and communicate useful suggestions to management.
- Ensure members receive a positive experience throughout their membership.
7. Trainer & Staff Coordination
- Coordinate with trainers regarding member requirements and schedules.
- Assist in maintaining trainer schedules.
- Communicate relevant member information to trainers.
- Support management with basic staff coordination.
- Ensure important operational information is communicated properly between the front office and gym staff.
8. Daily Gym Operations
- Ensure the reception is properly maintained throughout working hours.
- Monitor basic front-office requirements and supplies.
- Report maintenance, equipment or facility issues to management.
- Support promotional campaigns and membership drives.
- Assist management with day-to-day operational requirements.
- Perform other reasonable administrative duties assigned by management.
CANDIDATE REQUIREMENTS
- Minimum qualification: 12th Standard / Diploma / Graduate.
- Previous experience in front office, administration, sales, customer service or the fitness industry is preferred but not mandatory.
- Excellent communication and interpersonal skills.
- Good customer-service attitude.
- Basic computer knowledge.
- Comfortable using MS Excel, WhatsApp and CRM/software systems.
- Good numerical and record-keeping ability.
- Ability to handle cash and digital payments responsibly.
- Strong follow-up and organisational skills.
- Presentable, punctual and disciplined.
- Ability to multitask during busy gym hours.
- Ability to work independently and as part of a team.
PREFERRED SKILLS
- Customer relationship management
- Membership sales
- Lead generation and follow-up
- Sales conversion
- Basic Excel
- CRM management
- Cash handling
- Daily collection reconciliation
- WhatsApp communication
- Customer complaint handling
- Staff coordination
- Administrative reporting
- Attention to detail
PERFORMANCE EXPECTATIONS
The successful candidate will be expected to:
- Maintain accurate member and payment records.
- Respond promptly to all customer enquiries.
- Follow up with all new leads consistently.
- Maximise membership conversions.
- Support membership renewals and retention.
- Maintain accurate daily collection records.
- Provide excellent customer service.
- Ensure smooth front-office operations.
- Maintain professional communication with members and staff.
- Support management in achieving monthly business targets.
WORKING HOURS
Morning Shift: 6:00 AM – 10:00 AM
Evening Shift: 4:00 PM – 8:00 PM
Total: 8 hours per day
Shift Type: Split Shift
The role requires availability during both morning and evening gym peak hours.
HOW TO APPLY
Interested candidates can submit their CV/resume to:
United Gym Town
Tirunelveli, Tamil Nadu
WhatsApp: +917397043804
Only shortlisted candidates will be contacted for an interview.
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
Work Location: In person
