Job Summary
The Client Relationship Manager (CRM) is responsible for managing end-to-end client interactions, ensuring excellent customer experience from inquiry to post-sales. The role focuses on building strong relationships, handling client queries, coordinating site visits, and ensuring smooth documentation and deal closure.
Client relationship roles are critical in real estate as they act as the primary point of contact and ensure customer satisfaction throughout the property lifecycle.
Key Responsibilities1. Client Relationship & Engagement
- Build and maintain strong relationships with prospective and existing clients
- Understand client requirements and suggest suitable projects
- Ensure high customer satisfaction and long-term engagement
- Maintain regular follow-up with clients
2. Sales & Conversion Support
- Handle leads generated through marketing channels
- Qualify leads (Hot / Warm / Cold) and convert into site visits
- Coordinate and conduct site visits with clients
- Support sales team in deal closure and negotiation
3. Client Coordination & Communication
- Act as the primary point of contact for all client queries
- Provide timely updates on project status, pricing, and offers
- Handle client objections and resolve concerns professionally
- Ensure continuous communication throughout the buying journey
4. Documentation & Process Handling
- Manage booking, agreement, and registration documentation
- Coordinate with legal, finance, and operations teams
- Ensure all paperwork is completed accurately and on time
- Follow up on payments and collections
5. Post-Sales Relationship Management
- Handle post-sales queries and service requests
- Ensure smooth handover process
- Maintain long-term relationship for referrals and repeat business
- Address complaints and ensure quick resolution
6. Reporting & CRM Management
- Update and maintain CRM software with client data
- Prepare daily/weekly reports (leads, visits, conversions)
- Track client feedback and suggest improvements
Key Skills Required
- Strong communication & interpersonal skills
- Sales and negotiation ability
- Customer handling & problem-solving skills
- Good follow-up and coordination ability
- Knowledge of real estate process & documentation
- Proficiency in MS Excel / CRM tools
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
