Job Summary
The Receptionist is the first point of contact for patients and visitors. The role is responsible for providing a warm and professional welcome, managing patient registration, scheduling appointments, handling inquiries, coordinating with various hospital departments, and ensuring a seamless patient experience while complying with hospital policies and NABH standards.
Key ResponsibilitiesFront Office Operations
- Welcome patients and visitors courteously and provide appropriate assistance.
- Register OPD, IPD, emergency, and corporate patients in the Hospital Information System (HIS).
- Schedule, reschedule, and confirm appointments with consultants.
- Verify patient details and ensure accurate data entry during registration.
- Guide patients and visitors to the appropriate departments and services.
- Coordinate patient admissions, transfers, and discharge formalities with relevant departments.
Patient Service
- Respond to patient and visitor inquiries in person and over the phone.
- Provide information regarding hospital services, consultant schedules, and departmental locations.
- Handle patient concerns and escalate unresolved issues to the Reception Team Leader or Front Office Manager.
- Ensure a positive and professional patient experience at all times.
Administrative Responsibilities
- Maintain daily patient registration records and appointment logs.
- Ensure proper filing and maintenance of reception-related documents.
- Coordinate with Billing, TPA, Nursing, Medical Records, Housekeeping, and Security departments for smooth patient flow.
- Prepare daily reports and MIS as assigned.
Communication
- Answer incoming telephone calls promptly and transfer calls to the appropriate departments.
- Take accurate messages and ensure timely communication.
- Maintain effective communication with doctors and hospital staff regarding appointments and patient movement.
Quality & Compliance
- Maintain confidentiality of patient information at all times.
- Follow hospital policies, SOPs, and NABH standards.
- Ensure the reception area remains clean, organized, and welcoming.
- Adhere to grooming standards and maintain a professional appearance.
Qualification
- Bachelor's Degree in any discipline (B.Com, BBA, BA, B.Sc., or equivalent).
- Diploma or certification in Hospital Administration, Front Office Management, or Customer Service will be an added advantage.
Experience
- 0–2 years of experience in a hospital, healthcare facility, hotel, or customer service role.
- Freshers with excellent communication skills may also be considered.
- Experience using a Hospital Information System (HIS) is preferred.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional appearance and positive attitude.
- Basic computer knowledge and proficiency in MS Office.
- Familiarity with Hospital Information Systems (HIS) is desirable.
- Good organizational and multitasking abilities.
- Ability to work under pressure in a fast-paced environment.
- Strong attention to detail and accuracy.
Key Performance Indicators (KPIs)
- Accuracy of patient registration and data entry.
- Patient satisfaction and feedback.
- Timely appointment scheduling and coordination.
- Average patient waiting time at the reception.
- Prompt resolution or escalation of patient queries.
- Compliance with hospital policies, SOPs, and NABH standards.
- Attendance, punctuality, and grooming compliance.
Working Conditions
- Rotational shifts, including weekends, public holidays, and evening/night shifts as per hospital requirements.
- Continuous interaction with patients, visitors, doctors, and hospital staff.
- Prolonged standing and computer usage may be required.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
