Responsibilities:
Job Purpose
As an Associate Manager – Quality, you will lead quality assurance efforts, ensure processes are followed, and guide quality improvement projects. This outstanding role lets you connect frontline quality teams with senior management, guaranteeing high-quality results that support our ambitious business goals.
Key Responsibilities
Quality Management & Process Excellence
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Develop, implement, and monitor quality assurance frameworks, standards, and metrics.
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Ensure adherence to internal processes, SOPs, and external regulatory or client requirements.
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Conduct regular audits, root cause analysis, and corrective/preventive action (CAPA) activities.
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Champion continuous progress projects through Lean, Six Sigma, or related approaches.
Team Leadership & Collaborator Engagement
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Lead, mentor, and develop quality analysts or specialists.
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Provide mentoring and performance feedback to ensure high-quality deliverables.
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Collaborate closely with Operations, Training, Compliance, and Client Management teams.
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Act as a key point of contact for quality-related blocking issues and resolutions.
Performance Monitoring & Reporting
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Track and analyze quality benchmarks, trends, and defect patterns.
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Prepare and present quality dashboards, reports, and management reviews.
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Recommend data-driven improvement strategies to improve customer happiness.
Risk & Compliance
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Identify quality risks and proactively implement mitigation plans.
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Support internal and external audits, certifications, or client assessments.
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Ensure accurate documentation, version control, and governance standards.
Continuous Improvement & Innovation
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Lead quality improvement projects and change initiatives.
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Promote a culture of quality, accountability, and operational excellence.
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Benchmark standard methodologies and introduce innovative solutions to improve quality maturity.
Key Skills & Proficiencies
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Strong knowledge of Quality Management Systems (QMS)
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Techniques for refining processes (Lean, Six Sigma, Kaizen)
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Data analysis and problem-solving skills
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Collaborator management and communication skills
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People leadership and mentoring capabilities
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Risk assessment and compliance approach
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Proficiency in MS Excel, PowerPoint; exposure to quality tools or dashboards a plus
Qualifications:
- Bachelor’s degree in Business, Quality Management, or a related field
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Over 10 years of relevant experience in quality assurance or process excellence
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Prior experience leading or mentoring teams preferred
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Quality certifications (Six Sigma Green/Black Belt, ISO, COPC, etc.) are an advantage
Additional Information:
Success Metrics
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Improvement in quality scores and audit outcomes
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Reduction in defects, rework, and customer complaints
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Timely closure of CAPAs and quality action plans
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Team capability building and engagement levels
Shift Timings: 5.30 PM – 2.30 AM IST
