Job Summary: As a Customer Relations Executive, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure a seamless customer experience. This entry-level position is perfect for recent graduates who are eager to start their careers in a dynamic and customer-centric environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Address customer concerns and provide appropriate solutions to ensure customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Assist in the development and implementation of customer service policies and procedures.
- Gather customer feedback and share insights with the team to improve overall customer experience.
- Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications:
- Recent graduate with a degree in Business, Communication, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work effectively in a team environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Positive attitude and willingness to learn.
Benefits:
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Language:
Work Location: In person
