Job Description: Sales Officer (Nestle Professional) - Retail One
Location: West Bengal
Role Overview
The Project Manager – Kiosk Conversion & Branch Operations is responsible for driving kiosk conversion projects across multiple sectors, including Education, Healthcare, Commercial, Offices, and Transportation. The role involves end-to-end project execution, stakeholder management, vendor coordination, customer engagement, and ensuring compliance with branch audit standards across the assigned regions.
Key Responsibilities
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Lead and manage kiosk conversion initiatives across Education, Healthcare, Commercial, Office, and Transportation sectors.
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Oversee the complete project lifecycle, from agreement finalization and design planning to execution and successful project delivery.
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Coordinate with vendors, contractors, and internal teams to ensure timely and cost-effective project completion.
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Build and maintain strong relationships with customers, ensuring high levels of satisfaction and service delivery.
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Take ownership of branch audit performance and ensure compliance with organizational standards, policies, and operational guidelines.
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Monitor project progress, identify risks, and implement corrective actions to ensure seamless execution.
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Liaise effectively with key stakeholders, including Area Sales Managers (ASM), Sales Officers (SO), and other NIM colleagues, to drive operational excellence.
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Facilitate cross-functional collaboration to resolve issues and support business objectives.
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Ensure adherence to quality, safety, and operational standards throughout project execution.
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Provide regular updates, reports, and insights on project status, branch performance, and audit outcomes.
Key Skills & Competencies
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Project Management
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Vendor & Contractor Management
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Customer Relationship Management
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Stakeholder Management
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Audit & Compliance Management
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Cross-functional Coordination
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Negotiation & Liaisoning Skills
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Problem Solving & Decision Making
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Operational Excellence
