- Efficiently manage incoming patient calls with a professional demeanor, ensuring timely and helpful responses to all inquiries.
- Pay close attention to patients' concerns, responding with accurate, thoughtful information and viable solutions to their healthcare queries.
- Navigate Electronic Medical Records to access and analyze patient data, facilitating the scheduling of medical appointments with appropriate doctors.
- Record all patient interactions diligently in the CRM system for systematic tracking and management of customer service activities.
- Work in synergy with colleagues to enhance service standards by sharing insights and implementing collective improvements in patient care.
Required Candidate Profile:
- Experience Required: 2+ years in International Voice Process
- Qualification: Any Graduate
- Shift Timings: 9:30 PM - 5:30 AM (Night Shift) - Monday to Saturday
- You have excellent English spoken and written skills.
- You have attention to detail and perform all tasks with high accuracy.
- You demonstrate empathy and professionalism in all interactions.
- You own a computer with 2.4 GHz Processor and 8 GB RAM, professional noise-canceling headphones, and at least 100 Mbps internet connection.
Job Type: Full-time
Pay: ₹400,000.00 - ₹500,000.00 per year
Work Location: Remote
