Key Responsibilities
- Contact students/customers regarding pending payments through calls, emails, and WhatsApp.
- Follow up on overdue fees and ensure timely recovery of outstanding amounts.
- Maintain accurate records of payment status and collection activities.
- Resolve customer queries related to payments and installments.
- Coordinate with internal teams for payment updates and issue resolution.
- Achieve monthly collection targets assigned by the management.
- Prepare and maintain collection reports and MIS data.
- Ensure professional and ethical communication with customers.
Required Skills
- Good communication skills in Hindi and English.
- Strong negotiation and convincing abilities.
- Basic knowledge of MS Excel and computer operations.
- Ability to handle pressure and meet collection targets.
- Good interpersonal and problem-solving skills.
Qualifications
- Graduate in any discipline.
- Prior experience in collections, telesales, customer support, or recovery processes is preferred.
- Freshers with strong communication skills can also apply.
Preferred Candidate Profile
- Confident and professional communication style.
- Target-oriented and self-motivated.
- Ability to build rapport with customers while ensuring payment commitments.
- Immediate joiners will be preferred.
Salary: As per company standards + Performance Incentives.
Pay: ₹20,000.00 - ₹27,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
Experience:
- Recovery: 1 year (Required)
Work Location: In person
