Crew Accommodations Agent
Crew Accommodations Agent
Job Description
The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONS is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members. This role receives bookings requirements mainly through our proprietary system CrewHub (CrewRez), as well as inquiries through multiple channels, such as email, chat, phone calls, etc.). The Agent is responsible for coordinating resolution with vendors by strictly following Standard Operations procedures. Agents will receive emails, chats and phone calls receive phone calls from the airlines crew scheduling and hotel desk departments, as well as from hotel and GT vendors to address issues and last-minute challenges that crewmembers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as crew members must be placed in rooms in a timely manner to avoid crew rest delays or flight cancellations.
Essential duties and responsibilities:
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Book hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
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Handle emergency relocations of crews that occur last minute with the Supervisor on shift
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Work closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
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Communicate with internal departments and management to resolve problems and expedite work.
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Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
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Effectively utilize all tools and technology to process, track and report transactions
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Accurately register in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
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Source for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out.
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In case of only having non-compliant options, ensure the process to obtain approvals is followed recorded in the system as evidence.
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Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)
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Maintain an environment of positiveness, open and respectful communication, and professional behavior with a “CAN DO” attitude.
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Report any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
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Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
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Support Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
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Works on special projects and other duties as assigned.
Job Requirements:
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Excellent interpersonal and client relationship skills
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Strong organizational and multi-tasking skills.
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Strong writing, communication, and negotiation skills.
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Ability to work independently and as a contributing team member.
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Ability to interact with clients and business partners both electronically and via telephone.
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Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
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Excellent PC skills.
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Available to work shift work and willingness to work long hours during irregular operations.
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Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advanced)
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Reliable internet connection and Quiet home-work environment is mandatory
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
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The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
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Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
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Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
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Experience of hotel/travel industry experience is highly preferred, but not required.
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Customer service or Call center experience is highly preferred, but not required.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
