Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
Position - Payroll, Time& Benefits Analyst
Location - Mumbai
Your Opportunity
You will focus on payroll, benefits, absence management,customer service and advisory support to employees, manager and business partnersensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Payroll, Time& Benefits Specialist, you are responsible for executing HR system datamaintenance and administrative activities in a timely and accurate manner, in support ofP business processes in the area of payroll, tax, social insurance, time, and several localand global benefits. etc. You are also contributing to the continuous improvement of the PPeople Support Solutions delivery through analysis of the interactions and collaboration withother P functions within and outside of P People Support Solutions. You need a broadunderstanding across local HR processes and tools, as well as local and global downstreamimpacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
Responsibilities
1) Service Delivery
- Execute system data maintenance and administrative activities in support of P business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog)
- Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
- Understand and have working knowledge of local time/absence policies. Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.
- Manage, process and reconcile mass upload files for all pay frequencies. Monitor data flows to/from Workday to Vendor for accuracy
- Ensure integrations are processed timely and resolve any errors ensuring accurately processed
- Ensure regulatory compliance in line with the countries, customers, and regulations.
- Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
- Supports P Chapters in system maintenance activities.
- Provide guidance and advisory to first level P support teams.
- Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
- Participating in project activities as required
- Ensure consistent and reliable service delivery for customers serviced.
- Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
- Ensure end to end ownership of resolution
- Ensure operations according to defined KPIs and ServiceNow OKRs.
- Support country non-PTB activities upon the business needs if applicable.
2) Cross-Functional Collaboration
- Build relationships with P colleagues as well as with customers to ensure ongoing service delivery effectiveness.
- Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
- Achieve our P vision by driving local consistency through collaboration.
3) Outputs& Deliverables
- Continuous contribution to the improvement of the performance of People Support Solutions
- Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
Who you are
- In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.
- You bring the following experience:
- 1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
- Knowledge of payroll cycle and processes
- Excellent attention to detail and analytical ability
- Advanced Excel skills (pivot table, v-lookup, etc.)
- Proven track record of being able to deliver in a matrix organization. Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.
- English strong communication skills both written and spoken are essential
- Preferably HR generalist know-how.
- Ability to thrive in an ambiguous and multicultural environment working across borders.
- Through Customer Centricity
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
