Job Description – CRM ExecutivePosition
CRM Executive (Customer Relationship Management Executive)
Department
Customer Relationship Management (CRM)
Reporting To
CRM Manager / Operations Manager
Location
Mall Road, Ludhiana
Employment Type
Full-Time
Working Hours
9:30 AM – 6:30 PM
Job Summary
We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, maintain customer databases, ensure timely follow-ups, and build long-term relationships with clients. The ideal candidate should possess excellent communication skills, strong organizational abilities, and experience working with CRM software.
Key ResponsibilitiesCustomer Relationship Management
- Maintain and update customer records in the CRM system.
- Handle customer inquiries through calls, emails, WhatsApp, and other communication channels.
- Build and maintain long-term relationships with customers.
- Ensure timely responses to customer queries and complaints.
Lead Management
- Receive and assign new leads to the concerned departments.
- Track the complete lead lifecycle.
- Maintain proper follow-up schedules.
- Update lead status regularly in the CRM.
Follow-up & Coordination
- Conduct regular follow-ups with prospective and existing customers.
- Coordinate with the Sales, Marketing, Support, and Operations teams.
- Ensure timely completion of customer requests.
Data Management
- Maintain accurate customer information.
- Prepare daily, weekly, and monthly CRM reports.
- Generate reports on lead conversion, follow-ups, and customer engagement.
Customer Support
- Resolve customer concerns professionally.
- Escalate unresolved issues to the appropriate department.
- Ensure customer satisfaction throughout the service process.
Documentation
- Maintain customer communication records.
- Upload required documents into the CRM.
- Ensure complete documentation for every client.
Process Improvement
- Suggest improvements in CRM processes.
- Help improve customer retention and satisfaction.
- Ensure CRM data accuracy and compliance.
Required Skills
- Excellent Communication Skills (English & Hindi)
- Good Interpersonal Skills
- Strong Follow-up Skills
- Customer Handling Ability
- Computer Proficiency
- MS Excel & MS Office
- CRM Software Knowledge
- Email & WhatsApp Communication
- Time Management
- Problem-Solving Skills
- Attention to Detail
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
