Job Summary
The Branch Manager is responsible for overseeing the overall operations, sales performance, customer service, and profitability of the branch. The role involves leading a team of insurance advisors, sales executives, and support staff to achieve business targets while ensuring compliance with company policies and regulatory requirements.
Key Responsibilities
Business Development & Sales
* Develop and implement strategies to achieve branch sales and revenue targets.
* Drive insurance product sales including Life, Health, Motor, General, and other insurance products.
* Identify new business opportunities and build strong customer relationships.
* Generate leads through partnerships, referrals, and local marketing initiatives.
* Monitor and improve branch performance against defined KPIs.
Team Management
* Recruit, train, mentor, and manage branch staff and insurance advisors.
* Set performance goals and conduct regular reviews.
* Motivate the team to achieve sales targets and service standards.
* Foster a positive and productive work environment.
Operations & Compliance
* Ensure smooth day-to-day branch operations.
* Maintain compliance with IRDAI regulations and company policies.
* Monitor policy issuance, renewals, claims support, and documentation processes.
* Ensure accurate record-keeping and reporting.
Customer Relationship Management
* Deliver exceptional customer service and resolve escalated customer concerns.
* Build and maintain long-term relationships with clients and corporate partners.
* Enhance customer retention and policy renewal rates.
Financial Management
* Monitor branch profitability and expense management.
* Prepare periodic sales, operational, and financial reports.
* Ensure effective utilization of branch resources and budgets.
Market Development
* Analyze local market trends and competitor activities.
* Develop branch-level marketing and promotional campaigns.
* Establish relationships with businesses, institutions, and community organizations to expand market reach.
Required Qualifications
* Bachelor's Degree in Business Administration, Marketing, Finance, Insurance, or a related field.
* MBA or relevant professional certifications preferred.
* Valid insurance licensing certifications as required by regulatory authorities.
Experience
* 5–10 years of experience in insurance sales, business development, or branch operations.
* Minimum 2–3 years of experience in a leadership or managerial role.
* Experience in Life Insurance, Health Insurance, General Insurance, or Insurance Broking preferred.
Required Skills
* Strong leadership and team management abilities.
* Excellent sales, negotiation, and business development skills.
* Strong understanding of insurance products and industry regulations.
* Customer-focused mindset with excellent communication skills.
* Financial and analytical acumen.
* Proficiency in MS Office and CRM software.
* Problem-solving and decision-making capabilities.
Key Performance Indicators (KPIs)
* Branch revenue and sales achievement.
* Customer acquisition and retention rates.
* Policy renewal percentage.
* Team productivity and advisor activation.
* Customer satisfaction scores.
* Compliance and audit performance.
* Branch profitability.
Compensation & Benefits
* Competitive salary package.
* Performance-based incentives.
* Health insurance and employee benefits.
* Career growth and leadership development opportunities.
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
