- Welcome guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain guest satisfaction by anticipating needs and ensuring personalized service.
- Manage reservations, room allocations, and billing processes accurately.
- Handle telephone calls, emails, and messages courteously and efficiently.
- Coordinate with housekeeping, concierge, and other departments for guest requirements.
- Maintain up-to-date records of room availability, rates, and guest preferences.
- Handle payments, deposits, and refunds following hotel policies.
- Prepare daily front office reports and assist in night auditing if required.
- Ensure proper documentation, filing, and data entry for all guest-related activities.
- Maintain high grooming and appearance standards at all times.
- Adhere to the hotel’s brand service standards and operational procedures.
- Uphold confidentiality and security of guest information.
- Demonstrate a positive attitude and teamwork within the department.
Job Type: Full-time
Pay: ₹16,000.00 - ₹18,000.00 per month
Education:
Experience:
- 3year: 1 year (Preferred)
Work Location: In person
