KEY RESPONSIBILITIES
— Ensure timely replenishment of inventory from the DC to dark stores based on demand forecasts and stock requirements.
— Coordinate with store teams, warehouse personnel, and logistics partners to ensure uninterrupted product availability.
— Monitor order fulfillment and delivery performance across all locations.
— Manage rider allocation, route planning, and delivery scheduling to maximize operational efficiency.
— Track and improve key operational metrics including order turnaround time, fill rate, delivery timelines, rider productivity, and inventory accuracy.
— Identify bottlenecks in the fulfillment process and implement corrective measures.
— Work closely with Category, Procurement, Warehouse, and Customer Experience teams to ensure smooth execution.
— Develop and enforce SOPs for inventory movement, dispatch processes, and delivery operations.
— Monitor operational costs and identify opportunities to improve efficiency and reduce wastage.
— Ensure compliance with company standards, safety protocols, and service quality expectations.
— Prepare operational reports and dashboards for leadership review.
WHAT WE'RE LOOKING FOR
— Bachelor's degree in Operations, Supply Chain, Logistics, Business Administration, or a related field.
— 3–7 years of experience in logistics, fulfillment, warehouse operations, dark store operations, supply chain, or last-mile delivery management.
— Experience in grocery, retail, FMCG, e-commerce, quick commerce, or distribution-led businesses preferred.
— Strong understanding of inventory movement, replenishment planning, warehouse operations, and delivery logistics.
— Experience managing riders, logistics partners, or delivery fleets.
— Proficiency in Excel and operational reporting tools.
— Strong analytical, coordination, and stakeholder management skills.
— Ability to work in a fast-paced environment and manage multiple operational priorities simultaneously.
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
