- Respond to customer inquiries via phone, email, chat, and social media, ensuring prompt and professional support.
- Handle inbound customer calls and manage outbound calls for feedback, installation updates, missed calls, and service follow-ups.
- Resolve customer queries and complaints efficiently while adhering to defined service standards and processes.
- Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Handle escalated and challenging customer situations with empathy, professionalism, and effective problem-solving skills.
- Coordinate with Team Leaders and cross-functional teams to ensure timely issue resolution and an exceptional customer experience.
- Deliver high-quality customer service while consistently meeting response time, productivity, and customer satisfaction targets.
- Contribute to continuous process improvement by identifying recurring customer issues and sharing feedback with relevant teams.
Pay: ₹23,000.00 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
