Position: Telecaller / Telecalling Executive – Loans
Department: Loan Sales / Telecalling
Experience: 1+ Years
Employment Type: Full-Time
Location: Ameerpet, Hyderabad
Job Summary
We are looking for a confident and target-oriented Tele caller to join our Loan Department. The candidate will be responsible for contacting potential customers, explaining loan products, generating leads, following up with prospects, and converting leads into successful loan applications.
Key Responsibilities
- Make outbound calls to prospective customers from the assigned lead database.
- Explain loan products, eligibility criteria, documentation, and application process.
- Identify customer requirements and recommend suitable loan products.
- Generate qualified leads and convert them into loan applications.
- Follow up regularly with interested customers until application completion.
- Coordinate with the sales and field teams for lead conversion and loan processing.
- Maintain accurate records of calls, leads, follow-ups, and conversions.
- Handle customer queries professionally and provide appropriate information.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Maintain strong customer relationships and ensure a positive customer experience.
- Update lead status and customer information in CRM or tracking systems.
- Follow company policies and compliance requirements while communicating with customers.
Preferred Experience
- 1+ year of experience in telecalling, telesales, loan sales, banking, NBFC, or financial services.
- Experience in loan products such as Personal Loans, Business Loans, Home Loans, LAP, or MSME Loans will be preferred.
- Freshers with excellent communication and convincing skills may also be considered.
Required Skills
- Excellent verbal communication skills.
- Strong convincing and negotiation abilities.
- Good customer-handling skills.
- Target-oriented and self-motivated approach.
- Strong follow-up skills.
- Basic computer and CRM knowledge.
- Ability to handle multiple customer calls and follow-ups.
- Positive attitude and willingness to learn.
Qualification
- Any Graduate / 12th Pass with relevant experience.
- Good communication skills in English, Hindi, Telugu and any other language preferred.
Key Performance Areas (KPIs)
- Daily call volume.
- Qualified leads generated.
- Lead-to-application conversion.
- Loan applications and disbursements.
- Follow-up effectiveness.
- Monthly target achievement.
What We Offer
- Competitive salary with performance-based incentives.
- Career growth opportunities in the financial services industry.
- Training and support on loan products and sales processes.
- Opportunity to earn additional incentives based on performance.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
