Service Desk Support Executive In-Office Hyderabad, Telangana, India Service Desk Support Executive Hyderabad, India Company Description: DDi a MakroGroup of Company (https://www.ddismart.com/) DDi is an innovative Technology partner for BioPharma and Medical Device companies. DDi has built its competency with a unique blend of functional / domain expertise to serve the technology needs of this industry. we serve Clinical, Regulatory, and Enterprise domains by providing innovative technology products and automation solutions for companies of various sizes. (Clinical Solutions & Regulatory Solutions). Job Description: We are seeking a highly motivated and skilled Service Desk Support Engineer to join our dynamic IT team. The successful candidate will play a crucial role in providing technical support and assistance to our users, ensuring smooth operations and excellent customer satisfaction.
Responsibilities: 1. Provide first-line technical support to users via phone, email, or in-person, resolving hardware, software, and network issues promptly and efficiently. 2. Utilize ticketing system to log, prioritize, and track user requests, ensuring timely resolution and effective communication with users. 3. Diagnose and troubleshoot technical issues related to desktops, laptops, printers, mobile devices, software applications, and network connectivity. 4. Collaborate with other IT teams to escalate and resolve complex technical problems, ensuring minimal disruption to business operations. 5. Install, configure, and maintain hardware components, software applications, and peripheral devices as needed. 6. Create and update documentation, knowledge base articles, and user guides to facilitate self-service and improve support efficiency. 7. Conduct user training sessions and workshops to promote technology adoption and enhance user proficiency. 8. Implement and enforce IT security policies, procedures, and best practices to safeguard user systems and data. 9. Stay up-to-date with emerging technologies, industry trends, and best practices in IT service management. 10. Continuously identify opportunities for process improvement and automation to streamline service desk operations and enhance user experience.
Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or related field. 2. Experience:1-2 Years within the BPO or IT Product Services industry 3. Proven experience in a similar role, providing technical support and assistance to end-users in a corporate environment. 4. Strong knowledge of desktop operating systems (Windows, macOS), productivity software (Microsoft Office, G Suite), and remote support tools. 5. Hands-on experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices. 6. Familiarity with IT service management frameworks (ITIL) and ticketing systems (ServiceNow, Jira). 7. Interpersonal skills, with the ability to interact professionally with users of all levels of technical expertise. 8. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.
Pay: From ₹15,000.00 per month
Benefits:
Work Location: In person
