Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Technical Skills
Strong knowledge of:
TCP/IP, DNS, DHCP, NAT
Switching & Routing fundamentals (CCNA-level minimum)
Wireless
Hands-on scripting:
Python (preferred) or any coding background
Experience in automation-driven network operations
Troubleshooting Network performance issues, connectivity, quality issues
Familiarity with:
Network automation frameworks/tools (good to have)
Soft Skills
Strong analytical and troubleshooting mindset
Strong communication and documentation skills
Ability to handle high-pressure incident scenarios
Structured and process-compliant approach (critical for L2 role)
Experience & Qualification
4–8 years of relevant experience in Network Operations (L2 support)
Bachelor’s degree in engineering (or equivalent)
Certifications:
CCNA mandatory
CCNP / Automation certifications (preferred)
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
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