Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.
Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.
Want to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/
Fitch Solutions is currently seeking a Customer Support Specialist based in our Mumbai Office. As part of this team you will be expected to be responsible for helping users resolve issues, keeping incidents moving, and ensuring smooth communication so problems get fixed efficiently. You will also support a followthesun model to ensure smooth global handoffs and 24/7 responsiveness including the weekends (on shift). Finally you will help look at incident trends and adopt a data driven approach to help the team and leadership identify issues, work with product, engineering, technical and commercial teams to identify gaps and fixes to keep overall client satisfaction at a high level.
How You’ll Make an Impact:
Ensure clients receive clean, reliable data in their format of choice by troubleshooting dataquality issues, supporting reviews, and confirming accuracy before information is used in client workflows.
Provide consistent, highquality global client experience by aligning with regional support teams around shared tools, standards, and KPIs to deliver reliable service across time zones.
Maintain a high quality case load and work to improve customer satisfaction by diagnosing customer related issues correctly, working to make sure they are routed correctly, solving level 1 cases as appropriate.
You May be a Good Fit if:
A strong growth mindset, embracing continuous improvement, experimentation, and learning to keep pace with evolving products, client expectations, and business needs.
Strong problemsolver, able to spot issues, follow structured support processes, and help implement improvements using best practices shared by the team
What Would Make You Stand Out:
For more information please visit our websites
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
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