NimbusPost Pvt. Ltd. About Us: NimbusPost is a tech-enabled, multi-channel shipping platform based in Gurugram. We are a logistics automation platform that helps eCommerce merchants automate and simplify their logistics operations. Backed by a team of 500+ industry specialists and the latest technology like Artificial Intelligence, Machine Learning, and automation, NimbusPost offers the most economical shipping rates to 60,000+ global sellers. We provide domestic shipping, global shipping, and warehouse & fulfillment services, with the widest shipping coverage network of 29000+ pin codes within India and 196+ countries across the world. Position – Client Support Executive Primary Responsibilities: Act as a liaison between sellers and shipment executives. Manage and resolve conflicts with upset clients by providing satisfactory solutions. Follow up with shipping services to ensure timely deliveries. Maintain and organize client data. Develop effective communication channels between sellers and courier services. Monitor and assess client satisfaction levels. Handle client requests and troubleshoot problems effectively. Requirements: Graduate in any field with 0–1-year experience Experience in customer service or similar roles preferred. Strong coordination and time management skills. Ability to innovate solutions and manage irritate customers. Fluent in English communication. Proficiency in MS Excel Eagerness to learn new techniques to enhance client success. Capable of working well under pressure. Handle incoming queries via calls,e-mails and chats.
Pay: Up to ₹29,822.53 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
