Customer Service Coordinator
Location: Mahape, Maharashtra
Company: Scantech Laser Pvt Ltd
Job Description
Position Description:
A service coordinator recruits and trains customer service employees, manages the employee schedule, oversees daily employee interactions with customers, handles complaints and questions and reports to Service Manager.
Essential Duties and Responsibilities of a Service Coordinator:
- Recruits and trains customer service or human resources employees.
- Manages employee schedule.
- Acts as liaison between clients and company.
- Answers client and customer questions.
- Addresses and resolves any issues and complaints.
- Reports problems and unresolved issues to manager.
- Writes up reports of client and customer activity or complaints.
- Presents reports to company manager.
- Promotes company products and services.
- Assists service team and account executives in closing sales.
- Assist service in house team with proper documentation and follow-ups.
- Organize work, distribute work, and participate in training, spare parts management, in house repair and follow up with production dept.
- Provide support and guidance to service person who performs on site routine service including installation, maintenance, AMC works.
Required Knowledge, Skills and Abilities:
- Demonstrates excellent interpersonal skills.
- Possesses detailed knowledge of company goals, products, and services.
- Exhibits strong organizational skills.
- Exhibits ability to think creatively and analytically.
- Is capable of remaining patient and calm when dealing with frustrated customers or clients.
- Works well with a team.
- Demonstrates ability to use Microsoft Office Suite.
- Is willing and able to travel for client meetings if required.
- Is capable of conducting independent work.
- Maintains professional but friendly and outgoing environment.
- Demonstrates strong problem solving skills.
- Is able to multitask effectively.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
