· Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
· Ensures that new vehicles are properly prepped for delivery.
· Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
· Coordinates customer follow-up programs.
· Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
· Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
· Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
· Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
· Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
· Reviews all post-sale service cases with the service manager once a month.
· Maintains a file of the dealership's customer satisfaction achievements.
· Assists service customers during the morning service rush, when possible.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
