Role: Social Media Chat- Intern Job Type: Internship Location: Hybrid About Noguilt: Noguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness, and lifestyle programs. Alongside its core services, the company operates a growing nutraceutical portfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is expanding into injectable solutions. Backed by a team of qualified doctors, nutritionists, fitness experts, and behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic support to deliver sustainable outcomes. About the role: We are looking for a proactive and communication-driven Social Media Chat Support Intern to join our customer support team. In this role, you will be responsible for managing customer interactions across social media platforms, responding to queries, resolving concerns, and ensuring a positive customer experience. You will act as the first point of contact for clients and work closely with internal teams to address customer issues efficiently. Specifically, this role will involve: ● Managing and responding to customer queries received through social media platforms and chat channels. ● Providing accurate information about products, services, and company policies. ● Handling customer complaints and escalating complex issues to the relevant teams when required. ● Maintaining professional, timely, and empathetic communication with clients. ● Tracking, documenting, and following up on customer concerns until resolution. ● Coordinating with internal departments to ensure effective problem-solving. ● Monitoring social media messages, comments, and customer interactions. ● Ensuring a high level of customer satisfaction through quality support. An ideal candidate will have: ● Excellent written communication skills in English. ● Ability to manage multiple customer conversations simultaneously. ● Problem-solving mindset with attention to detail. ● Patience, empathy, and professionalism while dealing with customers. ● Basic knowledge of social media platforms and online communication tools. ● Ability to work in a fast-paced environment and meet response timelines. ● Qualifications: ● Graduate (mandatory),
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
