Bhima Jewellery, one of the leading Jewellers in India and UAE, a brand trusted by generations is looking for aggressive go getters and result oriented candidates to join our Upcoming Showroom at Theni, Tamilnadu.
Detailed Job Description
Ø Responsible for the daily management of showroom operations, overseeing the employees and their work while ensuring that the location targets are met.
Ø Coordinate daily showroom and locker opening and closing
Ø Overseeing appropriate display
Ø Ensuring shop is functional by 10 am
Ø Checking Cash book from the day before (if not covered) verifying cash/
Ø Debit and credit card payments and stock
Ø Anchor daily morning meetings
Ø End of day closure of Cash Book
Ø Interacts with the customers to share detailed information on new products and briefly understands their experience at the store about product and pricing to build a connect
Ø Shares and develops strong long-term relationship with all type customers
Ø Handling and closing customer issues
Ø Manage customer complaints and escalations
Ø Damage control due to customers walk outs due to lack of stock
Ø Managing marriage parties, High net worth and bulk purchase customers
Ø Approval of old gold valuation and discounting, discounts (club saving schemes with wedding discounts)
Ø Feedback on design range from customers to Production
Ø Any other actions items from HO
Ø Plans out and communicates the work targets section-wise for the branch (Section-wise/ chitty targets
Etc)
Ø Constantly monitors customer movements and billing during the day
Ø Performs overall inventory checks, cash balances & sales volumes
Ø Monitors the overall functioning of the store based on a procedural pattern to ensure security
Ø Manage ornaments arrival
Ø Despatch of cash to Bank
Ø Stock checks and verification of physical balance
Ø Shuffle team for stock taking
Ø Marriage party finalization
Ø Connect to HNIs, Marriage parties based on marketing inputs
Ø Accounts and rectification
Ø Approve stock replenishments from the sales team for purchase
Ø Review stock and alter requirements of designs based on market feedback
Ø Monthly General body meeting discussion targets, shortfalls
Ø Plan for CSR activities for the Branch
Ø Collects and provides the store performance reports (weekly) to the
Ø Financial Report to be submitted to Directors and General Manager Suppliers pending report
Ø Employee Leave management
Ø Review of Leave and punching report
Ø Feedback on grooming, on customer service standards, support to team as and when requirement to large/ difficult customers
Ø Managing Team training
Ø Staff issues for discussion and closing
Ø Drive team to maintain housekeeping stds
Ø Section changes for team members
Ø Determines level wise performance targets for the employees at the branch
Ø Motivates the employees for increased levels of performance
Ø Identifies the best performing employee (monthly) for reward/recognition
Ø Give relevant feedback to employees on behaviour ,sales, negotiation and discounting
Ø Drive the core committee meeting discussions on Core committee team -improvements for sale, offers and schemes, once a week (All managers and Floor Managers)
Ø Identifying the promotional strategies used by competitors
Ø Develops new offers and promotional ideas for increasing sales during festivals/occasions
Ø Identifies most effective traditional and modern advertisement methods (indoor/outdoor) for better brand visibility
Ø Meet prospective clients inviting marriage parties to the shop through meetings setup by the marketing team
Ø Leverage network to ensure customer walk ins
Ø Review of marketing plan at regular intervals
Ø Represent Bhima for marriage functions of customers
Ø Meet prospective clients inviting marriage parties to the shop through meetings setup by the marketing team (case to case)
Job Type: Full-time
Experience:
- total work: 10 years (Preferred)
Work Location: In person
