Place: Mumbai( Andheri )
Experience: 1 - 3 years
CTC: 2.5-4 Lacs P.A.
Key Skills:
Strong understanding of CRM systems (any CRM experience acceptable).
- Good knowledge of data cleaning, data entry, and database management.
- Excellent communication skills for customer interaction and internal coordination.
- Basic analytical ability to interpret customer behavior and usage patterns.
- Proficiency in MS Excel or Google Sheets.
- Detail-oriented, organized, and able to work independently.
- Financial markets understanding
Qualification: B.Com in Any Specialization
Specialization: CRM Operations
Job Function: CRM Customer Data Executive
Job Description
Key responsibilities:
- Maintain accuracy, completeness, and consistency of customer data in the CRM system.
- Work closely with Sales, Support, and Billing teams to ensure updated and correct customer information.
- Manage and clean customer records: merging duplicates, updating contact details, and performing regular data verification.
- Review subscription validity, end dates, and process renewals or validation extensions.
- Conduct customer interviews to gather feedback, identify issues, and support product improvement.
- Monitor customer activity and interactions to identify inactive or unhappy customers and support retention strategies.
