Role brief:
We are looking for an energetic Customer Service Executive / Senior Executive to help us meet Service Delivery requirements. This role is integral to our growth and requires continuous hustling to deliver customer experience for services . The role needs apt understanding of financial products and banking domain for a superlative performance. However, this requirement is not binding for a deserving and motivated candidate.
Role Description:
- Resolve customer queries
- Manage customer relationship and retention
- Provide full visibility into the Customer service pipeline at every stage of development.
- Understand our ideal customers and how they relate to our products.
- Building rapport with customer to provide them good experience .
- Promoting the organization and products.
- Goal Oriented, numbers driven analytical mind.
- Knowledge of banking and financial industry preferred.
Role Requirement:
- Any Bachelor’s Degree
- Must have BPO experience in Inbound & Outbound process (Voice)
- Proven ability to drive the Customer Service process from plan to close
- Good command over spoken and written English.
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Good understanding of reporting and MS office tools
Pay: ₹9,783.54 - ₹35,199.93 per month
Work Location: In person
